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[FIXED] Server down-time affecting ‘www3’ maps only August 22, 2009

Posted by ClustrMaps Team in News.
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[UPDATE 20:10 UK time 23-Aug-2009: All is now fixed – apologies for the outage – details and the impact on your totals will follow in due course.]

[UPDATE 22:46 UK time 22-Aug-2009: there was a disk failure, affecting ONLY ‘www3’-based maps, for which we are now undergoing a major overnight recovery process. All maps, dots, data records, etc, are properly backed up, but in the worst case one day of ‘visitor processing’, i.e. the data for today, may be affected… please stay tuned for updates tomorrow when the restoration has been completed.]

As of the morning of Saturday 22nd August 2009 (UK time), we are experiencing an outage on one of our servers: ‘www3’. This means that if the HTML for your thumbnail map has a ‘www3’ in it, there will be no hits counted and no map displayed during this outage, and of course we are urgently investigating the situation. The vast majority of our users, who reside on our other servers, remain unaffected.

Many thanks for your patience!

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